Terms & Conditions

We operate the website www.momeo.co.uk (the “Website”). We are [Your Company Name], a company registered in England and Wales under company number [Insert Number] and with our registered address at [Insert Address] (“we”, “our”, “us” or “Momeo”).

These Terms & Conditions (the “Terms”) apply to any individual using our Website and purchasing the products or services offered on this Website (“Products”).

By using our Website and/or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use this Website.

These Terms should be read alongside our Privacy Policy and Cookie Policy, which also apply to your use of the Website.

A contract for the purchase of a Product is created as follows:

• —You select the Product(s) and complete the checkout process.
• —By confirming your order, you agree to purchase the Product(s).
• —Payment is taken via your chosen payment method.
• —We will confirm acceptance of your order via email (“Order Confirmation Email”), which makes the agreement legally binding.

We reserve the right to cancel or reject any order for reasons including, but not limited to:

• —Product unavailability.
• —Payment authorisation failure.
• —Pricing or product description errors.
• —Orders that breach these Terms or include prohibited content (see Section 4).

If a Product is discontinued or becomes unavailable after you have placed an order, we will notify you as soon as reasonably practicable and offer a full refund or, where possible, a suitable alternative.

We make reasonable efforts to ensure that product images and descriptions are accurate. However, small variations may occur.

Prices are listed in GBP and include any applicable taxes, unless stated otherwise. Delivery charges are additional and displayed at checkout.

In the event of a pricing error, we will notify you of the correct price before completing your order. We are not obliged to provide Products at an incorrect price if the error is obvious.

If you order personalised Products, you are responsible for ensuring all details are correct before placing the order.

Uploaded images must meet our technical requirements (e.g., JPEG or PNG format). We cannot guarantee quality for low-resolution uploads.

You must not submit content that:

• —Violates copyright or intellectual property rights.
• —Is unlawful, defamatory, offensive, threatening, or discriminatory.
• —Contains personal data of third parties without consent.
• —Misrepresents identity or impersonates another person.

Delivery costs and estimated times are shown at checkout.

Delivery dates are estimates and may be affected by factors beyond our control, such as weather or shipping delays.

You are responsible for any additional customs, import duties, or taxes in your country.

Non-personalised Products: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the Product without giving a reason. To exercise this right, please contact us at hello@momeo.co.uk with your order number.

Personalised Products: Because personalised Products are made to your specification, they are exempt from the 14-day cancellation right under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013. Orders for personalised Products cannot be cancelled or changed once production has begun. You will be clearly informed of this exemption at checkout before you confirm your order.

We are not responsible for mistakes made by customers, including errors in text, images, or delivery details.

We will offer a refund or replacement if Products arrive damaged or defective. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

Non-personalised Products may be returned within 30 days of receipt in their original condition for a full refund. You are responsible for the cost of returning the item unless it is faulty.

Refunds will be processed within 14 days of receiving the returned Product or evidence of damage. Refunds will be issued to the original payment method.

We do not accept returns for personalised Products due to change of mind, as set out in Section 6.2.

Payment is accepted via the methods displayed at checkout.

Payment will be processed once your order is confirmed.

All details you provide must be accurate and valid at the time of purchase.

Promotional codes are subject to any specific terms stated at the time of issue. Unless otherwise stated, codes are single-use, cannot be combined with other offers, and have no cash value.

Gift vouchers, where offered, are valid for 12 months from the date of issue unless stated otherwise. They are non-refundable and non-transferable for cash.

We reserve the right to withdraw or amend any promotional offer at any time without notice.

All content on this Website, including designs, images, text, and graphics, is owned by or licensed to Momeo.

You may not copy, distribute, create derivative works, or commercially exploit our content without prior written permission.

Our Website may contain links to third-party sites. We do not control, endorse, or accept liability for the content or availability of these sites.

We are not liable for indirect or consequential losses, including lost income, business, profits, or data.

Our total liability to you in respect of any order shall not exceed the total price paid by you for that order.

Nothing in these Terms excludes or limits liability for:

• —Death or personal injury caused by negligence.
• —Fraud or fraudulent misrepresentation.
• —Any matter for which it would be unlawful to exclude or limit liability.

Nothing in these Terms affects your statutory rights as a consumer.

Risk of loss passes to you on delivery.

Ownership passes to you only once full payment has been received.

We may terminate your access to the Website if you breach these Terms or fail to make payment.

We are not liable for delays or failure to deliver caused by events beyond our reasonable control, including natural disasters, strikes, or shipping issues.

We expect polite and respectful communication. Abuse, threats, or inappropriate language may prevent us from responding.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you place an order, we collect personal information such as your name, email address, delivery address, and payment details. We process this data on the basis of contract performance (i.e., to fulfil your order) and, where applicable, legitimate interest (e.g., to improve our services and prevent fraud).

For full details on how we collect, use, store, and share your personal data, and your rights as a data subject, please refer to our Privacy Policy.

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal obligations); object to or restrict certain processing; request data portability; and withdraw consent at any time where consent is the basis for processing.

To exercise any of these rights, please contact us at hello@momeo.co.uk. We will respond within one month. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Photos uploaded to Momeo will be retained for a limited period depending on usage:

• —Photos not used in designs or orders will be deleted after 3 months.
• —Photos used in saved designs will be deleted after 3 months of inactivity.
• —Photos used in orders will be deleted after 2 years.

We retain photos used in orders on the basis of legitimate interest, to allow us to handle any post-purchase queries, complaints, or reprints. Photos not associated with orders are retained on the basis of contract performance to enable you to complete your design.

You may request early deletion of your uploaded photos at any time by contacting us at hello@momeo.co.uk. Please note that if photos are deleted before an order is fulfilled, we may be unable to complete your order.

Our Website uses cookies and similar technologies to improve your experience, analyse site usage, and support certain functionality.

By continuing to use our Website, you consent to our use of cookies in accordance with our Cookie Policy.

You can manage your cookie preferences through your browser settings or via the cookie consent tool on our Website.

We will only send you marketing communications (such as newsletters, promotions, or product updates) where you have given your explicit consent, for example by opting in at checkout or via our email sign-up form.

You can withdraw your consent and unsubscribe at any time by clicking the “unsubscribe” link in any marketing email, or by contacting us at hello@momeo.co.uk.

Withdrawing consent to marketing will not affect any other communications we need to send you in connection with your order (such as order confirmations or delivery updates).

If you are unhappy with any aspect of our Products or service, please contact us at hello@momeo.co.uk and we will do our best to resolve the matter promptly.

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to an alternative dispute resolution (ADR) provider.

Nothing in this section affects your right to bring legal proceedings.

These Terms and all orders are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

We may update these Terms from time to time. The most current version will always be available on our Website. Where changes are significant, we will take reasonable steps to notify you (for example, by email or a notice on the Website).

Continued use of the Website after changes have been posted constitutes your acceptance of the updated Terms.